New Patients
TAMU Students: If you need help with transportation, TAMU (with valid ID) offers both car share/ride share options found here, and the Brazos Transit District offers transportation near us at no charge on the Pink & Yellow routes.
Good Faith Estimate
You have the right to receive a ‘Good Faith Estimate’ explaining how much your medical care may cost.
Under the law, health care providers need to give patients who do not have insurance, or who are not using insurance, a cost estimate of the bill for medical items and services.
You have the right to receive a ‘Good Faith Estimate’ for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, drugs, equipment, and hospital fees.
Your health care provider must give you a ‘Good Faith Estimate’ in writing for scheduled services within designated timeframes. You can also ask your health care provider for a ‘Good Faith Estimate’ before you schedule an item or service
If you receive a bill that is at least $400 more than your ‘Good Faith Estimate’, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, you can visit www.cms.gov/nosurprises or call 1-800-985-3059.
Complaints to the
Texas Behavioral Health Executive Council
Our clinicians at Oakwood Roots commit to adhere as closely as possible to the Codes of Conduct determined by the Texas State Board of Examiners of each applicable license by clinician. If you are ever displeased in any way please let your clinician know, their supervisor, or the clinical director, and let’s discuss your preferences, and we will try to meet all reasonable requests and accommodations.
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint. Please call 1-800-821-3205 for more information.
Texas Behavioral Health Executive Council
George H.W. Bush State Office Bldg.
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information.
You can learn more about filing a complaint to the Council, you can find information on their website here.